Frequently Asked Questions

How often should I service my generator?

Service is recommended once a year or every 150 hours of use, whichever comes first.

Where can I find the model and serial number of my generator?

You’ll find it on a silver tag located on the inner wall separating the engine from the control board (engine side). In some models, it's also located on the back lower left corner, below the gas and electric inputs.

Do you need access inside my home?

In most cases, no. We only need indoor access if your automatic transfer switch is located inside and you’d like us to perform a power outage simulation. We'll always let you know in advance if indoor access is required.

How can I check if my generator has a fault?

Most generators have an LED status light—if it’s red, there’s a fault. You can also lift the hood and check the control panel screen for any displayed alerts or messages.

Who do I contact in the event of an emergency?

Please call or text our main number: (914) 449-2003. Voicemails and texts go directly to our office staff’s mobile devices, and we’ll get back to you as soon as possible.

How do I access my Mobile Link app?

Once we add you to our Mobile Link fleet, you’ll receive an email invitation to set up your account. From there, you can download the app and create a login. For any technical issues, please contact Mobile Link directly at (855) 436-8439.